Working with the nation’s town councils to create vibrant living spaces – a leader in Township Management, EM Services currently serves ten of Singapore’s sixteen Town Councils.
With 30 years of experience in managing Town Councils, EM Services has developed a deep expertise, understanding and relationship with the townships that we service.
As part of these communities and spaces, we bring human innovation to bear on all our services so that owners and tenants are able to co-create spaces which are efficient and effective. Leveraging technology and IT systems, we enhance both the systems & facilities management that we do, as well as the training of our staff and technicians in their specific roles and skillsets.
- GOfm is an integrated system designed specifically to support the strategic, tactical and operational goals of running a smart city/town, facilitating municipal services and building an infrastructure and property assets portfolio.
- Implementation of GOfm allows operation command centres to receive insightful data analytics that are reported as descriptive, diagnostic, predictive and prescriptive – making meaningful interpretations for problem solving and new initiative implementation. All maintenance works and resources are monitored with real-time updates from officers and contractors. Feedback from residents are captured and delegated to respective staff for follow-up action. With a macro view on officers’ location, GOfm allows for more efficient manpower and resource deployment.
VALIDATION FROM THE COMMUNITIES WE SERVE
“I am extremely impressed by their service. They are true professionals with the right attitude.”
Resident from Jurong West
“My family and I greatly appreciate your team’s great effort and speedy service. They patiently combed through loads of rubbish and were able to locate the sneakers. I sincerely wish to give your team a round of applause for their kind assistance and patience!”
Resident from Woodlands Drive
“The lift is clean and it smells pleasant now. The town council is really efficient in responding to my feedback. I appreciate the dedication and extra mile the team took to make huge improvements to the cleanliness of my block.”
Resident from Tampines
We operate a 24/7 call centre equipped with robust IT infrastructure that has the capability to take in cases (calls) on behalf of our customers and to deploy the relevant technical resources to resolve issues faced by the clients of our customers. We have the system to track all incoming calls, drop call rates and voice recordings to help in the improvement of our service quality. Our Customer Service Representatives are well-trained in quality service delivery with proper standard operation procedures to ensure that we are consistent in our service delivery.