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Working with the nation’s town councils to create vibrant living spaces – a leader in Township Management, EM Services currently serves 9 of Singapore’s 17 Town Councils.
With 35 years of experience in managing Town Councils, EM Services has developed a deep expertise, understanding and relationship with the townships that we service.
As part of these communities and spaces, we bring human innovation to bear on all our services so that owners and tenants are able to co-create spaces which are efficient and effective. Leveraging technology and IT systems, we enhance both the systems & facilities management that we do, as well as the training of our staff and technicians in their specific roles and skillsets.
All maintenance works and resources are monitored with real-time updates from officers and contractors. Feedback from residents are captured and delegated to respective staff for follow-up action. With a macro view on officers’ location, GOfm allows for more efficient manpower and resource deployment.
GOfm operates on computers, smartphones and tablet devices.
For enquiries on GOfm and its future developments, please email gofm@emservices.com.sg.
EM Services prides itself as the market leader in township management in Singapore. As the managing agent of 9 out of 17 Town Councils, we embark on many aspects of township management to achieve a quality living environment with well-managed housing estates via an effective township management system.
Our teams at Town Councils constantly innovate and launch initiatives to enhance quality living and address the needs of our residents with impeccable service rendered to create a positive environment for all to Live, Work, Learn and Play.
The upkeep, maintenance and improvement of properties, estates and environments are ongoing challenges. Sustaining vibrant communities requires dedication, expertise and importantly, a deep understanding of how living spaces are used and have evolved with time.
With a strong focus on systems, technology and innovation, we ensure that quality, timeliness and stringent safety standards are applied to the management of projects and the administration of contracts.
Our Contracts & Project Management services ensure that regardless of the scale of your endeavour, whether it is cyclical maintenance or large-scale upgrading and improvement works, your contracts and projects will be efficiently and professionally managed.
Procurement is an integral and often sensitive aspect of managing a project. Our longstanding experience coupled with mindfulness of the client’s intent is what sets us apart.
Tenders/ Quotations are called strictly according to the client’s financial rules and policies. Upon closing of tenders, the tender submissions will be evaluated basing on:
We are always mindful of the client’s budget and any contractor recommended must be able to perform to the agreed contractual obligations.
In addition, a tender evaluation report will be put forward to facilitate the client’s approval or selection of contractor for award. Upon approval, a Letter of Award will be issued to the contractor giving them about one month to prepare the preliminaries before commencing work.
We operate a 24/7 call centre equipped with robust IT infrastructure that has the capability to take in cases (calls) on behalf of our customers and to deploy the relevant technical resources to resolve issues faced by the customers. We have the system to track all incoming calls, drop call rates and voice recordings to help in the improvement of our service quality. Our Customer Service Representatives are well-trained in quality service delivery with proper standard operation procedures to ensure that we are consistent in our service delivery. Our system is certified to ISO 22301:2012 on Business Continuity Management. In ISO 27001 (information Security System) and ISO 9001 (Quality Management System). We conduct data analytics to look for insights and to conjure up proactive solutions.
The Operations Command Centre acts as a master control centre which plays a pivotal role in monitoring breakdowns and maintenance activities within the estates. Data collected is carefully analysed to identify trends, enabling the team to engage in predictive monitoring and offer recommendations for continuous improvements.
Our team of skilled professionals manages and maintains over 4000 lifts in HDB estates. In recognition of our impeccable track record, HDB has made us a pre-qualified contractor for the supply and installation of lifts in HDB buildings.
Test and commissioning are done by a team of in-house specialists. Our specialists will ensure that our lifts perform to the required specifications.
Safety awareness is one of the behaviours we try to inculcate in our employees. We are an OSHAS 18001, SS506 certified company and bizSAFE Star company. All our technicians are trained to work at height and to work safely at site. Our Supervisors are trained in Risk Assessment and they will be able to carry risk assessments of their teams’ work before the official commencement of work. In addition, we have a team of safety managers and coordinators who continuously guide and train our employees to ensure that safe work practices are observed at all times. Our safety managers regularly conduct site audit to ensure we are fully compliant to workplace health and safety requirements.
To ensure that our safety practices are consistent throughout our processes, we also insist that our sub-contractors have at least a bizSAFE 3 certification.
