Getting It Right
Together
We believe that Estate Management is about sustaining complex living communities with heart and soul and we are only able to do by creating real partnerships with the communities that we support. More than just maintenance and engineering, we believe in building a sense of belonging and co-ownership for our vibrant living spaces.
Managing around 600,000 HDB residential units, 9,700 retail and shop units, 6,200 market and food centre stalls, and 470,000 vehicle parking lots, EM Services has established a strong track record in the management of townships and properties across Singapore.
A joint venture between the Housing & Development Board and Keppel Land Limited, EM Services came into existence in 1988 and today, is one of Singapore’s largest estate and property management company with a suite of services across residential, commercial & industrial properties and also student accommodation.
EM SERVICES AT A GLANCE
Singapore’s First Township Management Company
33 Years Of Serving Community
Over 1,000 Staff And Employees
Market Leader In Township, Currently Managing 10 Of Singapore’s 17 Townships
DEAR PARTNERS
OF THE COMMUNITY,
At EM Services, we do more than just facility management, we pride ourselves on making our environments and communities better places for people to live, work, learn and play.
Our ethos of Getting It Right Together, is in recognition of the fact that what we do is only possible with the ongoing support of our customers, business partners, shareholders and above all, the tireless effort and passion of our exceptional team of employees.
Getting It Right, Together is about bringing heart into our communities; and I invite you to continue your journey with us as we foster and strengthen a shared sense of ownership and belonging in our communities and environments.
VISION
To be an outstanding Real Estate Management and Engineering Services company built on excellence in People, Service, Systems and Innovations.
MISSION
We Anticipate, Innovate and Participate to help create a great environment for all to Live, Work, Learn and Play.
SERVICE VALUES
Guiding everything that we do are three key values that distinguish not only our approach but also the way we serve our audiences.
Professionalism
Integrity
Care
SERVICE EXCELLENCE JOURNEY
We build our reputation through service excellence and our professional teams are committed to taking care of all your needs and requirements. We believe in a Total Quality Assurance framework that ensures quality service to clients.
OUR PEOPLE
Our Board of Directors
CHAIRMAN
Tham Sai Choy
Members:
Mike Chan
Randy Lim
Albert Foo
Tan Swee Yiow
Khoo Seow Poh
Our Senior Management
Tony Khoo
Chief Executive Officer
Yu Shilong
Chief Financial Officer
Andy Chew
Head of Business Development and Marketing & Sustainability Management
Juliana Lim
Head of Corporate Development & Corporate Communications
ACCOLADES
The Straits Times Singapore’s Best Employers 2023
EM Services proudly clinched the spot of number 226 out of 250 under Singapore’s Best Employers 2023. Every company with over 200 employees working in the country is eligible to enter this league. Out of over 1,700 employers, only 250 employers who score high enough can earn the title of Singapore’s Best Employer. Employers were grouped into 27 industries varying from Construction, Engineering, Healthcare & Social, Education to Real Estate and many more. They also receive a calculated score based on direct and indirect recommendations and EM stands at 7.05 out of 10. The scores of the 250 awarded companies are above average and are part of the best 12 per cent of eligible companies in the initial list.
Green Facilities Management (Level 1) Firm
EM Services believes in constantly exploring green initiatives placing greater emphasis on the environmental impact of clients’ operations and product performance. As of October 2022, EM Services was accredited as Green Facilities Management (Level 1) Firm 2022-2024. This certification will ensure that only credible, accredited companies will professionally maintain certified green buildings so that they can continue to perform at their intended Green Mark performance levels.
Excellent Service Award (EXSA)
EM Services received a Certification of Recognition for their remarkable efforts in continuously elevating the service excellence in the organisation in Year 2022 with 3 Stars, 15 Gold and 23 Silver Awards, in Year 2021 with 3 Star, 13 Gold and 17 Silver Awards, in 2020 with 2 Star, 14 Gold and 25 Silver Awards and in 2019 with 12 Silver Awards. EXSA, a national award, gives recognition to individuals who have gone beyond the call of duty in delivering exceptional service and creating memorable experience for customers.
SOCOTEC Certification Singapore
The integrated management system recertification audit by SOCOTEC Certification Singapore (SCS) for the ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 Standards was conducted on 30 May, 31 May & 2 June 2022. In 2022, we had also attained initial certification to ISO 22301:2019 and ISO 27001:2013 Standards on 19 Dec and 28 June 2022 respectively.
EM Services had satisfied the certification requirements of their management systems and had achieved the certifications.
Singapore Prestige Brand Award 2020/21
EM Services was awarded as a winner at the Singapore Prestige Brand Award (SPBA) 2020/21 in the “Heritage Brands" category. The theme of the award ‘On to Higher Ground’ honours brands that have overcome the challenges posed by the pandemic and emerged stronger than ever before.
The Singapore Prestige Brand Award (SPBA) was inaugurated in 2002 by the Association of Small & Medium Enterprises (ASME) and Lianhe Zaobao. Today, the SPBA continues to recognise and honour Singapore brands that have been developed and managed effectively through various branding initiatives.
Facilities Management Expert Summit (FMES) Awards 2021
At the FMES Awards 2021, EM Services received the Winner for FMES Sustainability Award – Sustainability @ Tampines Park and the second runner up for Covid-19 Resilient Team Award. Organised by Singapore International Facility Management Association (SIFMA), the FMES Awards was established to recognise those who contributed positively, raise professionalism in the Facility Management domain in Singapore.
The 15th Singapore HR Awards 2021
EM Services was awarded the Silver Standard at The 15th Singapore HR Awards Ceremony under Learning and Development Category (Silver/Bronze). This is an annual event organised by the Singapore Human Resources Institute (SHRI) to recognise excellence within the HR Profession in Singapore by highlighting leading organisational HR practices and HR individuals.
SIFMA CFMC GOLDplus Status Awarded to EM Services
EM Services was awarded the SIFMA CFMC GOLDplus Status for meeting a set of standards on safety, use of smart technology and upskilling workers. The FMC accreditation scheme aims to recognise, raise professionalism, and improve the competencies of FM Companies (FMC), with a focus on those providing facilities management services. SIFMA will administer the accreditation schemes through an Accreditation Panel, a Disciplinary Board and Appeal Committee.
IFMA (Hong Kong Chapter) Asia Pacific Awards of Excellence 2019
EM Services received a total of 5 recognition awards from IFMA’s (Hong Kong Chapter) Asia Pacific Award of Excellence 2019. IFMA’s Asia Pacific Award of Excellence recognises the outstanding achievements of facility management programs and facility managers.
SkillsFuture Employer Awards
EM Services was awarded the SkillsFuture Employer Awards 2019. Presented by the President of the Republic of Singapore, the SkillsFuture Employer Awards honour exemplary organisations, which lead the way in championing employees’ skills development and building a culture of lifelong learning in their workplace.
Asia Pacific Entrepreneurship Awards
EM Services emerged as the winner of the 11th Asia Pacific Entrepreneurship Awards (APEA) – Corporate Excellence under the Facility Management Industry. The APEA honours business leaders and organisations who have shown outstanding performance and tenacity in developing successful businesses, whilst not neglecting the social responsibilities that come with leadership.
SHARE BRONZE Award
EM Services is presented the SHARE Bronze Award by Community Chest for its outstanding contributions in support to the organisation. For more than 20 years, our company has participated in the SHARE programme organised by Community Chest. We hope to make a difference in the society by providing care and assistance to those who are in need.
bizSAFE STAR & Partner
The Workplace Safety Health Council certifies EM Services has attained the bizSAFE Level STAR & Partner. EM Services is committed to improving the workplace and keeping our employees safe and healthy. We believe workplace injuries can be prevented through education and good practices.
Singapore Green Building Services Certificate
EM Services believes in constantly exploring green initiatives, placing greater emphasis on the environmental impact of clients’ operations and product performance. As of January 2018, EM Services has been awarded the highest service classification of Singapore Green Building Services Certificate for the Energy Performance Contracting (EPC) for Lighting Retrofit by the Singapore Green Building Council.
Pledge for a Better Built Environment Workplace
Developed by Building and Construction Authority (BCA) and Construction Industry Joint Committee (CIJC), the Pledge is a voluntary pledge designed for built environment firms, including developers, consultants and contractors.
Through the pledge signing, EM Services commits to the adoption of good human resource practices based on the following key HR principles:
- Performance Management
- Recruitment & On-Boarding
- Staff Engagement
- Remuneration, Rewards & Benefits
- Wellness & Support
