About Us

Getting It Right

Together

We believe that Estate Management is about sustaining complex living communities with heart and soul and we are only able to do by creating real partnerships with the communities that we support. More than just maintenance and engineering, we believe in building a sense of belonging and co-ownership for our vibrant living spaces.

Managing around 600,000 HDB residential units, 9,700 retail and shop units, 6,200 market and food centre stalls, and 470,000 vehicle parking lots, EM Services has established a strong track record in the management of townships and properties across Singapore.

A joint venture between the Housing & Development Board and Keppel Land Limited, EM Services came into existence in 1988 and today, is one of Singapore’s largest estate and property management company with a suite of services across residential, commercial & industrial properties and also student accommodation.

EM SERVICES AT A GLANCE

Singapore’s First Township Management Company

33 Years Of Serving Community

Over 1,000 Staff And Employees

Market Leader In Township, Currently Managing 10 Of Singapore’s 17 Townships

DEAR PARTNERS

OF THE COMMUNITY,

At EM Services, we do more than just facility management, we pride ourselves on making our environments and communities better places for people to live, work, learn and play.

Our ethos of Getting It Right Together, is in recognition of the fact that what we do is only possible with the ongoing support of our customers, business partners, shareholders and above all, the tireless effort and passion of our exceptional team of employees.

Getting It Right, Together is about bringing heart into our communities; and I invite you to continue your journey with us as we foster and strengthen a shared sense of ownership and belonging in our communities and environments.

VISION

To be an outstanding Real Estate Management and Engineering Services company built on excellence in People, Service, Systems and Innovations.

MISSION

We Anticipate, Innovate and Participate to help create a great environment for all to Live, Work, Learn and Play.

SERVICE VALUES

Guiding everything that we do are three key values that distinguish not only our approach but also the way we serve our audiences. 

Professionalism
Integrity
Care

SERVICE EXCELLENCE JOURNEY

We build our reputation through service excellence and our professional teams are committed to taking care of all your needs and requirements. We believe in a Total Quality Assurance framework that ensures quality service to clients.

OUR PEOPLE 

Our Board of Directors

 

CHAIRMAN 

Tham Sai Choy

Members: 

Mike Chan 

Randy Lim  

Albert Foo

 

Tan Swee Yiow 

Khoo Seow Poh

Our Senior Management

 

Tony Khoo
Chief Executive Officer

Yu Shilong
Chief Financial Officer

Andy Chew
Head of Business Development and Marketing & Sustainability Management

Juliana Lim
Head of Corporate Development & Corporate Communications

ACCOLADES

 

Singapore Prestige Brand Award 2020/21

EM Services was awarded as a winner at the Singapore Prestige Brand Award (SPBA) 2020/21 in the “Heritage Brands" category. The theme of the award ‘On to Higher Ground’ honours brands that have overcome the challenges posed by the pandemic and emerged stronger than ever before.

The Singapore Prestige Brand Award (SPBA) was inaugurated in 2002 by the Association of Small & Medium Enterprises (ASME) and Lianhe Zaobao. Today, the SPBA continues to recognise and honour Singapore brands that have been developed and managed effectively through various branding initiatives.

Facilities Management Expert Summit (FMES) Awards 2021

At the FMES Awards 2021, EM Services received the Winner for FMES Sustainability Award – Sustainability @ Tampines Park and the second runner up for Covid-19 Resilient Team Award. Organised by Singapore International Facility Management Association (SIFMA), the FMES Awards was established to recognise those who contributed positively, raise professionalism in the Facility Management domain in Singapore.

The 15th Singapore HR Awards 2021

EM Services was awarded the Silver Standard at The 15th Singapore HR Awards Ceremony under Learning and Development Category (Silver/Bronze). This is an annual event organised by the Singapore Human Resources Institute (SHRI) to recognise excellence within the HR Profession in Singapore by highlighting leading organisational HR practices and HR individuals.

SIFMA CFMC GOLDplus Status Awarded to EM Services

EM Services was awarded the SIFMA CFMC GOLDplus Status for meeting a set of standards on safety, use of smart technology and upskilling workers. The FMC accreditation scheme aims to recognise, raise professionalism, and improve the competencies of FM Companies (FMC), with a focus on those providing facilities management services. SIFMA will administer the accreditation schemes through an Accreditation Panel, a Disciplinary Board and Appeal Committee.

Excellent Service Award (EXSA) 

EM Services received a Certification of Recognition for their remarkable efforts in continuously elevating the service excellence in the organisation in Year 2021 with 3 Star, 13 Gold and 17 Silver Awards, in 2020 with 2 Star, 14 Gold and 25 Silver Awards and in 2019 with 12 Silver Awards. EXSA, a national award, gives recognition to individuals who have gone beyond the call of duty in delivering exceptional service and creating memorable experience for customers.

IFMA (Hong Kong Chapter) Asia Pacific Awards of Excellence 2019

EM Services received a total of 5 recognition awards from IFMA’s (Hong Kong Chapter) Asia Pacific Award of Excellence 2019. IFMA’s Asia Pacific Award of Excellence recognises the outstanding achievements of facility management programs and facility managers.

SkillsFuture Employer Awards

EM Services was awarded the SkillsFuture Employer Awards 2019. Presented by the President of the Republic of Singapore, the SkillsFuture Employer Awards honour exemplary organisations, which lead the way in championing employees’ skills development and building a culture of lifelong learning in their workplace. 

Asia Pacific Entrepreneurship Awards

EM Services emerged as the winner of the 11th Asia Pacific Entrepreneurship Awards (APEA) – Corporate Excellence under the Facility Management Industry. The APEA honours business leaders and organisations who have shown outstanding performance and tenacity in developing successful businesses, whilst not neglecting the social responsibilities that come with leadership. 

SOCOTEC Certification Singapore

The integrated management system recertification, initial and migration audit by SOCOTEC Certification Singapore for the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 Standards was conducted from 22 to 24 April 2019.

EM Services had satisfied the certification requirements of their management systems and had achieved the certifications.

SHARE BRONZE Award

EM Services is presented the SHARE Bronze Award by Community Chest for its outstanding contributions in support to the organisation. For more than 20 years, our company has participated in the SHARE programme organised by Community Chest. We hope to make a difference in the society by providing care and assistance to those who are in need.

 

bizSAFE Level STAR

The Workplace Safety Health Council certifies EM Services has attained the bizSAFE Level STAR. EM Services is committed to improving the workplace and keeping our employees safe and healthy. We believe workplace injuries can be prevented through education and good practices.

 

Singapore Green Building Services Certificate

EM Services believes in constantly exploring green initiatives, placing greater emphasis on the environmental impact of clients’ operations and product performance. As of January 2018, EM Services has been awarded the highest service classification of Singapore Green Building Services Certificate for the Energy Performance Contracting (EPC) for Lighting Retrofit by the Singapore Green Building Council.

 

Pledge for a Better Built Environment Workplace

Developed by Building and Construction Authority (BCA) and Construction Industry Joint Committee (CIJC), the Pledge is a voluntary pledge designed for built environment firms, including developers, consultants and contractors.

Through the pledge signing, EM Services commits to the adoption of good human resource practices based on the following key HR principles:

  • Performance Management
  • Recruitment & On-Boarding
  • Staff Engagement
  • Remuneration, Rewards & Benefits
  • Wellness & Support