Getting It Right
We believe that Estate Management is about sustaining complex living communities with heart and soul and we are only able to do by creating real partnerships with the communities that we support. More than just maintenance and engineering, we believe in building a sense of belonging and co-ownership for our vibrant living spaces.
Managing around 600,000 HDB residential units, 9,700 retail and shop units, 6,200 market and food centre stalls, and 470,000 vehicle parking lots, EM Services has established a strong track record in the management of townships and properties across Singapore.
A joint venture between the Housing & Development Board and Keppel Land Limited, EM Services came into existence in 1988 and today, is one of Singapore’s largest estate and property management company with a suite of services across residential, commercial & industrial properties and also student accommodation.
EM SERVICES AT A GLANCE
Singapore’s First Township Management Company
33 Years Of Serving Community
Over 1,000 Staff And Employees
Market Leader In Township, Currently Managing 10 Of Singapore’s 17 Townships
OF THE COMMUNITY,
At EM Services, we do more than just facility management, we pride ourselves on making our environments and communities better places for people to live, work, learn and play.
Our ethos of Getting It Right Together, is in recognition of the fact that what we do is only possible with the ongoing support of our customers, business partners, shareholders and above all, the tireless effort and passion of our exceptional team of employees.
Getting It Right, Together is about bringing heart into our communities; and I invite you to continue your journey with us as we foster and strengthen a shared sense of ownership and belonging in our communities and environments.
To be an outstanding Real Estate Management and Engineering Services company built on excellence in People, Service, Systems and Innovations.
We Anticipate, Innovate and Participate to help create a great environment for all to Live, Work, Learn and Play.
Guiding everything that we do are three key values that distinguish not only our approach but also the way we serve our audiences.
SERVICE EXCELLENCE JOURNEY
We build our reputation through service excellence and our professional teams are committed to taking care of all your needs and requirements. We believe in a Total Quality Assurance framework that ensures quality service to clients.
Our Board of Directors
Mr Tham Sai Choy
Mr Mike Chan
Mr Randy Lim
Ms Tan Boon Ping
Mr Tan Swee Yiow
Mr Khoo Seow Poh
Our Senior Management
Mr Tony Khoo
Chief Executive Officer
Mr Yu Shilong
Chief Financial Officer
Mr Stephen Chan
Mr Chew Eng Yaw
Head of Human Resources and Corporate Communications
Mr Andy Chew
Head of Business Development and Marketing
Ms Juliana Lim
Head of Corporate Development
Excellent Service Award (EXSA)
EM Services received a Certification of Recognition for their remarkable efforts in elevating the service excellence in the organisation in Year 2019 with 12 Silver Awards and in Year 2020 with 2 Star, 14 Gold and 26 Silver Awards. EXSA, a national award, gives recognition to individuals who have gone beyond the call of duty in delivering exceptional service and creating memorable experience for customers.
IFMA Asia Pacific Awards of Excellence 2019
EM Services received a total of 5 recognition awards from IFMA’s Asia Pacific Award of Excellence 2019. IFMA’s Asia Pacific Award of Excellence recognises the outstanding achievements of facility management programs and facility managers.
SkillsFuture Employer Awards
EM Services was awarded the SkillsFuture Employer Awards 2019. Presented by the President of the Republic of Singapore, the SkillsFuture Employer Awards honour exemplary organisations, which lead the way in championing employees’ skills development and building a culture of lifelong learning in their workplace.
Asia Pacific Entrepreneurship Awards
EM Services emerged as the winner of the 11th Asia Pacific Entrepreneurship Awards (APEA) – Corporate Excellence under the Facility Management Industry. The APEA honours business leaders and organisations who have shown outstanding performance and tenacity in developing successful businesses, whilst not neglecting the social responsibilities that come with leadership.
SOCOTEC Certification Singapore
The integrated management system recertification, initial and migration audit by SOCOTEC Certification Singapore for the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 Standards was conducted from 22 to 24 April 2019.
EM Services had satisfied the certification requirements of their management systems and had achieved the certifications.
SHARE BRONZE Award
EM Services is presented the SHARE Bronze Award by Community Chest for its outstanding contributions in support to the organisation. For more than 20 years, our company has participated in the SHARE programme organised by Community Chest. We hope to make a difference in the society by providing care and assistance to those who are in need.
bizSAFE Level STAR
The Workplace Safety Health Council certifies EM Services has attained the bizSAFE Level STAR. EM Services is committed to improving the workplace and keeping our employees safe and healthy. We believe workplace injuries can be prevented through education and good practices.
Singapore Green Building Services Certificate
EM Services believes in constantly exploring green initiatives, placing greater emphasis on the environmental impact of clients’ operations and product performance. As of January 2018, EM Services has been awarded the highest service classification of Singapore Green Building Services Certificate for the Energy Performance Contracting (EPC) for Lighting Retrofit by the Singapore Green Building Council.
Pledge for a Better Built Environment Workplace
Developed by Building and Construction Authority (BCA) and Construction Industry Joint Committee (CIJC), the Pledge is a voluntary pledge designed for built environment firms, including developers, consultants and contractors.
Through the pledge signing, EM Services commits to the adoption of good human resource practices based on the following key HR principles:
- Performance Management
- Recruitment & On-Boarding
- Staff Engagement
- Remuneration, Rewards & Benefits
- Wellness & Support